Jun 10 2010
Attention to Detail
Seth Godin is a best selling author, entrepreneur and agent of change who has written 12 bestsellers on the topic of marketing, recalls a trainer at American Airlines who gave an example of the importance of paying attention to details: “Every day thousands of employees work incredibly hard to ensure a passenger’s loyalty to American Airlines. But if a reservation was wrong, or the crew wasn’t friendly, or the bag was missing, it didn’t matter to the passenger that everything else was perfect. One mistake by one employee could mean that the work of thousands, from the corporate office to the maintenance hangars to the cockpit crew, have gone for naught.” (Godin S. Wisdom, Inc. New York: Harper Business, 1995 …http://sethgodin.typepad.com)
The entire team at “The Palm Desert Center for Advanced Cosmetic and Implant Dentistry” are working hard to make sure your experience with us exceeds your expectation. We know that you are busy, have job pressures and time constraints; we are an “on time practice.” For these reason and others, we want to be able to serve you better, and if our hours don’t match your schedules, please let us know so we can extend our office hours to accommodate your needs. It is our desire to be better each day at what we do.
You are important to our practice, and we are working hard to eliminate complexity, and are paying attention to detail so that your needs are being addressed and that the history of our relationship is recognized and understood by all our team members. We live by this motto, “If you think it is an emergency, then we do too.”
We are able to meticulously supervise your treatment plan, and have complete control over the techniques, the material and the quality of service. The combination of leading edge technology and very talented team members assures that the service we extend to you is the finest available.
Your feed back about your experience with us is important, and we will listen to your suggestions and make improvements where necessary. We look forward to hearing from you. The Palm Desert Center for Advanced Cosmetic and Implant Dentistry is located at: 73-929 Larrea Street, Suite 2, Palm Desert, CA. Please feel free to stop by or call 760-340-1030 to schedule an exam. Dr. Ann A. Nicholas offices provide dental services to Palm Desert, Palm Springs, Rancho Mirage, and the entire Coachella Valley.
